Customer Service Trainee

Description:
• Provide vital support to Medicare and Medicaid eligible members.
• Handle customer service inquiries and problems via telephone.
• Ensure all customer communication is clearly documented.
• Interact through various channels such as Chat, Phone, E-mail, and TEAMS.
• Educate callers to ensure resolution is achieved on first contact.
• Must be flexible due to rotations in schedules.

Requirements:
• High School Diploma or equivalent.
• 1 year experience in a customer service support role required.
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Proficient oral and written communication skills.
• Proficient interpersonal and organizational skills.
• Exceptional time management skills.
• Ability to work independently under general supervision and collaboratively as part of a team in a fast-paced environment.
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers.
• Must be able to pass required testing.

Benefits:
• Remote First organization with many employees working from home.
• Eligibility for relocation benefits if moving to Chattanooga, TN.

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