Patient Resource Specialist (Hybrid)

Patient Resource Specialist, Care Management Team

At Author Health, we're revolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults.

We don't just treat symptoms. We treat people - fully, holistically, and with heart! Through our virtual-first, innovative care model, we deliver community-based wrap-around outpatient mental health care inclusive of psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives.

At Author, inclusivity isn't a checkbox. It's how we build trust and drive better outcomes! We honor the unique cultures, identities, and stories that shape every patient's experience, and we're creating a workplace where team members can show up as their full selves, too.

If you're driven by purpose, ready to shake up the status quo, and eager to make a real impact in people's lives, we'd love to meet you. Let's build the future of mental health care together!
What You'll Do

As the Patient Resource Specialist within our Care Management Team at Author Health, you will focus on supporting patients with serious mental illness and substance use disorders. This includes helping to remove barriers to care by connecting patients with vital resources, including transportation, food, housing assistance, Medicaid applications, and more. Working within a multidisciplinary team, you will collaborate with patients, caregivers, and staff to ensure improved access to care and overall health outcomes for seniors and their families. This role is primarily remote, but you may have to go to patients' homes to provide assistance as needed.
• Patient Advocacy: Act as a liaison between patients and community resources, ensuring timely access to housing assistance, Medicaid enrollment, transportation services, food resources, and copay assistance.
• Care Management Support: Work with care managers and healthcare providers to address patients' social, financial, and transportation needs.
• Resource Coordination: Assist patients with the process of applying for Medicaid and other public assistance programs. Identify and connect patients with relevant social services, including housing support and food programs.
• Documentation & Reporting: Maintain accurate and up-to-date records of patient interactions, including resource referrals, case updates, and outcomes, in compliance with HIPAA and company policies.
• Education and Empowerment: Educate patients about available resources and guide them through application processes for public assistance programs and community-based services.
• Follow-up Support: Monitor patients' progress in securing needed resources, providing follow-up to ensure successful implementation of services.
• Collaboration: Work closely with multidisciplinary teams, including healthcare providers, and community organizations, to ensure holistic patient care.
What You Bring

To excel in this role, you should have:
• Passion for helping patients to improve their health by removing barriers to care.
• Compassionate and empathetic attitude toward working with patients facing challenging health and social circumstances.
• Proven ability with working with patients with complex needs and finding resources to help them overcome barriers to care.
• High School Diploma or equivalent required.
• Preferred: College degree in Social Work, Healthcare Administration, or a related field.
• At least 2 years of experience in case management, social work, customer service, or a related field.
• Strong understanding of social determinants of health and their impact on patient outcomes.
• Experience with public assistance programs, including Medicaid, housing resources, and food security initiatives is a plus.
• Excellent interpersonal skills with the ability to communicate effectively with diverse populations.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficient with technology, including Google tools and various digital platforms.
Preferred Skills & Experience:
• Knowledge of local community resources and healthcare programs.
• Being bilingual (English/Spanish) is a plus.
• Ability to work in a fast-paced environment while maintaining attention to detail and quality of care.
Work Environment:
• Location: Remote with the ability to travel locally if needed (Florida and Texas)- Employees will work from their homes, utilizing virtual tools and software to manage tasks, communicate with team members, patients and other stakeholders. You will also complete administrative duties on a computer provided by the company.
• Schedule: Monday - Friday, 8-5 in your time zone
• Physical Requirements: Ability to sit for extended periods, lift up to 10 lbs occasionally, and perform other office-related tasks.

Salary range for this opening

Pay Ranges

$22-$23 USD

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