Analyst Care Planner - Behavioral Health

Description:
• Fully remote position
• Work from home anywhere in the U.S
• Schedule: Monday - Friday 8:00am - 5:00pm
• Provides comprehensive support and service to behavioral health clinical teams
• Provides outreach to members to educate them about available specialty programs and to solicit their participation
• Assists members locate services
• Facilitates follow-up calls
• Collects information on patient progress and adherence to treatment plan
• Provides information to members regarding mental health and substance abuse benefits
• Works closely with the clinician to insure healthy outcomes for the member
• Miscellaneous administrative duties such as Provider/community resource searches
• Handling Transition of Care requests
• Executing letters of agreement with non-par providers
• Obtaining discharge verifications and non-complex authorizations
• Work requires sitting for extended periods
• Talking on the telephone and typing into the computer

Requirements:
• 2 years Behavioral Health care experience
• Previous Customer Service experience
• Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding
• Previous Managed Care experience (Preferred)
• Psychology or Social Services experience (Preferred)
• Education Associates Degree OR equivalent combination of education and experience

Benefits:
• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings
• Tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access
• Many other benefits depending on eligibility

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