Client Support Advocate

Job title: Client Support Advocate in Lubbock, TX at Sales Match

Company: Sales Match

Job description: Job Title: Remote Client Support Advocate
Hourly Pay: $18 - $24/hourSummary:We’re seeking a proactive and compassionate Client Support Advocate to join our remote team. In this role, you will be a trusted resource for our clientsresolving issues, answering questions, and ensuring a positive experience. If you excel at building relationships and love supporting others, we’d love to have you on board.Key Responsibilities:

• Deliver exceptional support via phone, email, and live chat to clients in need of assistance.
• Address client concerns promptly and professionally, ensuring full resolution.
• Understand client needs and recommend effective solutions or services.

Accurately document client interactions and follow up on open cases. * Collaborate with cross-functional teams to ensure efficient service delivery.

• Collect client feedback and share insights to help improve service quality.

Qualifications:Strong communication and interpersonal problem-solving skills. * Previous experience in customer support, client services, or a related role.Comfortable using CRM platforms and support tools.Highly organized with attention to detail and the ability to multitask.Self-motivated and able to thrive in a remote work environment. * Stable high-speed internet and a quiet, dedicated workspace.Perks & Benefits:100% remote flexibilitywork from anywhere.Competitive hourly pay: $18 - $24, based on experience.Paid training and continuous development to set you up for success.Flexible scheduling, with options for evening and weekend shifts.Opportunities for career growth within client support and beyond. * A supportive, team-oriented work culture that encourages collaboration and success.

Expected salary: $18 - 24 per hour

Location: Lubbock, TX

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