Insurance Verification Specialist - Remote Work from home
Posted 2025-06-16
Remote, USA
Full-time
Immediate Start
Job title: Insurance Verification Specialist - Remote Work from home in Waco, TX at Globe Life
Company: Globe Life
Job description: Call Center - QAC RepresentativeThe Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company’s New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.Summary Job Description:We’re looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Call Center - QAC Representative you’ll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential – hourly wage plus bonus based on performance.Primary duties & responsibilities:
- Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment
- Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed
- Clearly explain the application process to potential customers
- Accurately complete additional paperwork as needed
- Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database
- Transfer calls to appropriate department as needed
- Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)
Required SkillsRequired Knowledge, Skills, & Abilities:
- Minimum typing requirement of 35 wpm
- Excellent oral and written communication
- Superior customer service skills required – friendly, efficient, good listener
- Proficient use of the computer, keyboard functions and Microsoft Office
- Ability to multi-task
- Knowledge of medical terminology and spelling a plus
- Ability to work under pressure
- Excellent organization and time management skills
- Must be detail-oriented
- Have a desire to learn and grow within the Company
Required ExperienceRequired Knowledge, Skills, & Abilities:
- Minimum typing requirement of 35 wpm
- Excellent oral and written communication
- Superior customer service skills required – friendly, efficient, good listener
- Proficient use of the computer, keyboard functions and Microsoft Office
- Ability to multi-task
- Knowledge of medical terminology and spelling a plus
- Ability to work under pressure
- Excellent organization and time management skills
- Must be detail-oriented
- Have a desire to learn and grow within the Company
Expected salary:
Location: Waco, TX
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